Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the TenderOpp platform (the “Service”), operated by GBB Components Pty Ltd (ACN to be assigned), an Australian proprietary limited company (“TenderOpp”, “we”, “us”, “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. The Service

TenderOpp is an AI-assisted platform that helps organisations discover, qualify, and respond to public-sector tender opportunities. The Service ingests publicly available procurement notices, applies AI agents to score and analyse them against your company profile, and assists with drafting submissions.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract to use the Service. You agree to provide accurate registration information and to keep your credentials confidential. You are responsible for all activity under your account.

3. Subscriptions, trials, and billing

• Paid plans are billed monthly or annually in advance via our payment processor (Stripe). All amounts are in USD unless otherwise stated and exclude applicable taxes.
• Free trials, where offered, automatically convert to a paid plan unless cancelled before the trial ends. You can cancel at any time from the billing settings.
• Cancellations take effect at the end of the current billing period. We do not refund partial-period payments except where required by law.
• We may change pricing with 30 days’ notice for existing subscribers.

4. Your data

You retain ownership of all content you upload to the Service (documents, profile data, notes, submissions — your “Customer Content”). You grant TenderOpp a limited licence to host, process, and analyse Customer Content solely to operate and improve the Service for you.

We do not use your Customer Content to train foundation models. AI agents in the Service run inference only — no training data is retained by us or our model providers from your prompts. See the Privacy Policy for details on sub-processors and data handling.

5. AI output — important disclaimer

The Service uses third-party large language models (currently Anthropic Claude) to produce scores, recommendations, qualification analyses, and draft submission text. AI output is probabilistic and may be incorrect, incomplete, or inconsistent. You are responsible for:

• Reviewing and verifying all AI-generated content before relying on it, submitting it to a procurement authority, or making a bid/no-bid decision.
• Independently assessing whether a tender opportunity is appropriate for your organisation, regardless of the fit score or recommendation produced by the Service.
• Ensuring all submitted content meets the buyer’s requirements, including formatting, page limits, and statements of truth.

We make no warranty that AI output is accurate, complete, current, or suitable for any particular purpose. Use it as a starting point, not a final answer.

6. Source data and tender information

Tender notices ingested by the Service are sourced from publicly available government portals (such as SAM.gov, Find a Tender, TED Europa, AusTender, and others). We make reasonable efforts to keep this data current, but we do not guarantee its accuracy or timeliness. Always verify deadlines, scope, and submission requirements directly on the issuing authority’s portal before responding.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Reverse-engineer, decompile, or attempt to extract source code, prompts, or model weights.
• Use the Service to generate content that infringes third-party intellectual property, contains malware, or violates a buyer’s procurement rules (e.g., collusion, false statements of capability).
• Resell, sublicense, or white-label the Service without our written permission.
• Use automated means to extract data from the Service beyond the APIs and exports we provide.

8. Intellectual property

The Service, including its software, designs, agents, prompts, evaluation harness, and documentation, is owned by TenderOpp and protected by intellectual property laws. You receive a non-exclusive, non-transferable, revocable licence to use the Service for the term of your subscription.

9. Confidentiality

Each party will protect the other’s confidential information with the same care it protects its own (and no less than reasonable care). Customer Content is your confidential information.

10. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties (express, implied, statutory) including fitness for a particular purpose, merchantability, and non-infringement. Nothing in these Terms excludes guarantees you have under the Australian Consumer Law that cannot be excluded.

11. Limitation of liability

To the maximum extent permitted by law, TenderOpp’s total liability under these Terms (whether in contract, tort, or otherwise) is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special, or punitive damages, including lost profits, lost revenue, lost opportunities, or damage to reputation — including, for clarity, any loss arising from a tender award decision influenced by AI output from the Service.

12. Indemnification

You will indemnify and hold TenderOpp harmless from claims arising out of (a) your Customer Content; (b) your use of the Service in violation of these Terms; or (c) any tender response you submit to a third party that contains material generated or assisted by the Service.

13. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, or to comply with law. You may terminate at any time by cancelling your subscription. On termination, you will lose access to the Service; we will retain your data for 30 days during which you may request an export, after which it will be deleted.

14. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give 30 days’ notice via email or in-app notice. Continued use after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

16. Contact

Questions about these Terms? Email legal@tenderopp.com.